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October is Cybersecurity Awareness Month

This year, the American Bankers Association campaign, Banks Never Ask That, aims to educate you on staying safe online. Thousands fall victim to phishing scams every day through fraudulent calls, texts, and emails from scammers impersonating a bank. The ABA has compiled resources for your benefit in the form of informational videos, interactive games, and more! 

Some instances where Banks Never Ask:

  • Emails that include a suspicious link or attachment: If you are not expecting it, don't open it.

  • Phone calls demanding "immediate payment or your account will be closed:" Banks will never pressure you with a threat.

  • Text messages requesting your account number, SSN, or other personal information: Banks will never ask for this information over text.

  • Notifications from mobile payment apps requesting bill payments: Banks will never request payment from a third party.

Learn more at

Bank Imposter Scams
Now that you know what to look out for, what should you do when faced with a possible bank imposter scam?

If you receive a phone call that seems suspicious...hang up! Whether it’s a scammer impersonating your bank or a real call, stay safe by ending unexpected calls and dialing the number on the back of your bank card instead. When someone is requesting personal information...ask for an alternate form of verification. Scammers have a goal of obtaining specific information to gain access to your funds. Stay safe by asking if you can verify your identity with a recent transaction amount or security question associated with your account.

FTC data analysis shows that bank impersonations were the most-reported text message scam of 2022, accounting for $330 million in reported consumer losses. In the example provided, once you

reply YES or NO you will likely get a call from a FAKE fraud department posing as a customer service representative helping you retrieve your funds. Individuals reported having money taken out of their account after falling victim to these types of scams.

Remember: NEVER click on links or respond to unsolicited texts. If you believe a message is legitimate, contact your bank using a known phone number. DO NOT use information from the text message. Once you have identified a fraudulent call or text, remember to BLOCK the phone number and report it as junk or spam. Source:


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